Privacy and Cookie Policy

The controller responsible for processing personal data is:

We may process the following categories of data:

• data provided when making a reservation, such as name, phone number, email address, date, time, number of guests and any special requests;
• data provided when contacting the restaurant by email or phone;
• technical data required for the operation and security of the website;
• browsing and interaction data, when you consent to statistics cookies;
• consent preferences stored locally in your browser.

Reservations

Data provided through the reservation system is used to receive, manage, confirm, amend or cancel your booking. The legal basis is the performance of pre-contractual steps and the provision of the service requested by the user.

Contacts

Data sent by email or communicated by phone is used to respond to the request made. The legal basis depends on the nature of the contact and may be the performance of pre-contractual steps, the performance of a contract, or a legitimate interest in responding to customers.

Operation and security

Strictly necessary technical data may be processed to provide, protect and maintain the website. The legal basis is a legitimate interest in the security and operation of the service.

Statistics

With your consent, we use Google Analytics 4 to understand how the website is used and to improve its content and functionality. The legal basis is consent, which may be refused or withdrawn at any time.

The reservation form embedded in the website is provided through the DISH Reservation platform, operated by DISH Digital Solutions GmbH.

When you use this form, the data required for the reservation is processed by Nonna Piazza and by the technology provider to make the reservation service available and to manage it.

Use of the reservation system may also be subject to the DISH Reservation privacy policy.

The website uses Google Analytics 4 only after you have consented to statistics cookies.

Data that may be processed includes:

• pages visited;
• duration and sequence of browsing;
• clicks on website elements;
• device type;
• operating system;
• browser;
• approximate geographic location;
• session and browser identifiers.

Google Analytics may use its own cookies, in particular:

The Nonna Piazza Google Analytics property is configured with an event data retention period of 14 months.

For visitors located in the European Union, Google states that IP addresses are not individually logged or stored by Google Analytics.

The website is hosted on Vercel's infrastructure.

Vercel Web Analytics is also used, which provides aggregated and anonymised statistics and does not use third-party cookies to identify visitors.

The hosting infrastructure may process strictly necessary technical data, such as server requests, date and time, browser information, and data required for security, availability and abuse prevention.

Necessary cookies

Only the technical elements strictly necessary for the operation, security and preservation of your choices are used.

Consent preferences

The Silktide Consent Manager stores your choice in the browser's local storage. This information is not used to track you across websites.

Statistics cookies

Google Analytics cookies are only enabled when you select "Accept all" or activate the "Statistics" category in your preferences.

We do not currently use advertising or ad personalisation cookies.

You can accept, decline or customise cookies through the banner presented on your first visit.

You can change or withdraw your choice at any time through the "Manage cookies" option available in the website footer or through the preferences icon shown at the bottom of the page.

Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

The website contains links to external services, including:

• Google Maps;
• Uber Eats;
• Instagram;
• Facebook;
• TripAdvisor;
• Livro de Reclamações (Portuguese Complaints Book).

By clicking an external link, you will be using an independent platform subject to its own privacy and cookie policies.

Nonna Piazza does not control the processing carried out by those external websites.

Data may be processed by providers necessary for the operation of the website and restaurant, including:

• Vercel, for hosting and infrastructure;
• Google, for Google Analytics and associated services;
• DISH Digital Solutions GmbH, for the reservation system;
• technical providers engaged to provide duly contracted support.

Data is not sold.

Providers may only process data for the contracted purposes and in accordance with applicable legal obligations.

Some technology providers may process data outside the European Economic Area.

Where applicable, such transfers must be based on a legally recognised mechanism, such as an adequacy decision or standard contractual clauses approved by the European Commission.

Data is retained only for as long as necessary for the purpose that justified its collection.

In particular:

• reservation data: for the period necessary to manage the reservation and comply with applicable legal obligations or deadlines;
• contacts: for the period necessary to respond to and follow up on the request;
• Google Analytics: event data retention configured for 14 months;
• cookie choices: until you change your choice, clear your browser storage, or consent is technically renewed;
• technical and security data: for the period necessary for security, abuse prevention and infrastructure operation.

Some data may be retained for longer periods where a legal obligation or the need to defend rights requires it.

Under applicable law, you may request:

• access to your personal data;
• rectification of inaccurate or incomplete data;
• erasure of your data;
• restriction of processing;
• portability, where applicable;
• objection to processing;
• withdrawal of consent;
• information about the processing carried out.

Rights may be exercised through: nonnapiazzarestaurante@gmail.com

The request must allow us to confirm the identity of the applicant and identify the data or processing in question.

You have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados — CNPD, in particular if you consider that your data is being processed in breach of applicable law.

https://www.cnpd.pt/

Nonna Piazza does not use data collected through this website to make solely automated decisions that produce legal effects or similarly significant effects on visitors.

Appropriate technical and organisational measures are implemented to protect data against unauthorised access, loss, alteration or improper disclosure.

No system connected to the Internet can, however, guarantee absolute security.

This policy may be updated to reflect legal, technical or operational changes.

The applicable version will always be the one published on this page, together with the corresponding update date.